Warranty Coverage [Lukrain Limited] ("Lukrain") offers a warranty on its products, covering manufacturing defects in materials and workmanship. The warranty period and specific coverage details will be provided at the time of purchase and will be included in the product documentation.
Warranty Exclusions The warranty does not cover:
Normal wear and tear, such as fading, discoloration, or damage caused by environmental exposure like sunlight.
Damage resulting from improper use, care, or maintenance, including failure to follow care instructions.
Alterations, modifications, or customizations made by the customer or third parties.
Accidental damage, including cuts, scratches, burns, or damage caused by pets or misuse.
Products used for commercial, institutional, or non-residential purposes unless explicitly stated.
Any customization requests beyond standard specifications.
Warranty Process To make a warranty claim, customers must:
Contact our customer service within the warranty period, providing a description of the issue along with evidence such as photographs or videos.
Provide proof of purchase, including the original invoice or receipt.
Allow our team to inspect the product, either on-site or by returning it to our facility, as determined by us.
Upon approval, we will, at our discretion, repair or replace the defective product or offer a refund in line with our Cancellation & Refund Policy.
Repair Services We also offer repair services for products that are not covered by warranty or are outside the warranty period. The following conditions apply:
An inspection will be conducted to assess the repair scope and provide a cost estimate.
All repair costs, including labor, materials, and delivery charges, are the responsibility of the customer.
Repairs will only be performed upon receiving the customer’s written approval and a deposit if required.
Customer Responsibilities Customers are responsible for:
Proper care and maintenance of the product, following the provided care instructions.
Any extra costs arising from customer errors, such as incorrect measurements, fabric choices, or customizations.
Ensuring that the product is accessible for inspection, repair, or removal, and that the work area is safe for our staff.
Contact Information For any questions or concerns about this Warranty & Repair Services Policy, or to initiate a warranty claim or repair request, please contact our customer care at:
Lukrain Limited Email: contact.lukrain@gmail.com
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